Nationwide Delivery by NinjaVan
Delivery Costs:
• RM0 – RM100: RM10 West Malaysia / RM20 East Malaysia
• Over RM100: Free Shipping

Delivery Info
Standard delivery and free shipping orders will be dispatched either the same working
day or the next working day. All orders will be dispatched the same day if placed before
the 10 am cut-off time.
In a small minority of cases, your parcel may not arrive in the published timescales for
reasons beyond our control. We always do our utmost to escalate and resolve these
cases quickly on your behalf.
We are unable to re-send items that are in transit. Undelivered items must be received
back before we can resend or refund. Lost-in-transit parcels are escalated to our courier
partners, and refunds or replacements are processed once the case is closed (usually
15 working days for MY and 30 days for the rest of the world).

Order Cancellation
We are happy to cancel your order for a full refund. Please contact us as soon as
possible via the contact us page, clearly stating your order number and your reason(s)
for cancellation. This only applies to orders that have not yet been dispatched.
If your order has already been dispatched, you will need to return your order to us within
7 days for a refund, only if the product is brand new and unopened. We cannot accept
returns for opened perfumes for hygiene reasons.

Frequently Asked Questions
Why have I been asked for additional information?
As part of our company policy, we regularly carry out security checks on orders to
protect both our customers and our business. All information given to us is kept strictly
confidential and will be disposed of once your order has been dispatched. Please note
that if you have been asked to provide additional information, we cannot begin to
process your order until this information has been received.

Can I change my delivery address?
At the checkout page, we offer the option to select a delivery address different from the
billing address. For security reasons, this service is offered at our discretion, and we
reserve the right to ship only to the billing address or request proof of address before
shipping. Orders placed over the telephone will only be shipped to the billing address.
What happens if I’m not there when delivery is attempted?
Our couriers will leave a failed delivery card with available options or leave your parcel
at your front door. Unclaimed parcels will eventually return to us. Refunds or exchanges
cannot be made until we receive the unclaimed parcel. Refunds will not include the
original delivery charge, and re-shipping will incur additional costs.