Order Cancellation
We are happy to cancel your order for a full refund. Please contact us as soon as
possible via e-mail (mykonosmalaysia@gmail.com) or telephone +6012 507 2949
(Monday – Friday: 10:00am – 5:00pm) clearly stating your order number & your reason(s)
for wanting to cancel your purchase. This only applies to orders that have not yet been
dispatched. 
If your order has already been dispatched, you will need to return your order to us
following our Returns Policy below.

Returning Item(s) For A Refund 
If you are not completely satisfied with your online purchase, we will happily issue you a
full refund for your order. You have 7 days from the date of receipt to return your item(s)
back to us. All items must be returned in their original cellophane, unopened and
unused. If this is adhered to, we will issue a refund for your item(s) upon receipt. 
Refund processing times may vary so please allow up to 21 working days for the refund
to appear on your credit card or bank statement. Please note that Mykonos Malaysia is unable to subsidise the costs of returning orders unless items are faulty. Please
note, when granted a refund or exchange you are still liable for the shipping costs. 

Returning Items For An Exchange 
We do not currently offer exchange services once the order has been shipped. Please
return your item and place a new order.  

Returning Faulty Items 
We take great care in maintaining a high level of quality control on orders being
dispatched. However, if you do find a fault with your item, please contact a member of
our Customer Care Team via email or by telephone +6012 507 2949 who will be happy to
deal with your issue. You will be asked to provide your name, order number and a brief
description of the fault.  Customers have up to 30 days to return a faulty/damaged
item. 
Goods are classified as faulty if they are received damaged or where a manufacturing
fault occurs within three months of purchase. Please note refunds can only be issued
once the manufacturer has verified the fault. Where possible, we will offer to repair
faulty items. You will receive a full refund if the item cannot be repaired or replaced. 

Customer Returns Responsibility 
Please be aware that you are responsible for the return of all items until we are in safe
receipt. We recommend that you use an insured returns service for your protection. In
circumstances where the parcel is not marked as ‘RETURN TO SENDER’.

Receiving An Incorrect Item 
If you have received an incorrect item please contact a member of our Customer Care
Team via email or by telephone  +6012 507 2949. Please have your order documents to
hand as you will be asked to state your order number and the product codes. 
Mykonos Malaysia Customer Care Team will advise how you should proceed with
the return of your item. Upon receipt of your goods we will then process a full refund or
exchange. Please note, until we are in receipt of your items they are your responsibility.

Returns Address: 
For all returns and exchanges, please send your items to:
3005 Block A,
Kompleks Sentral,
Segambut, 51200,
WP Kuala Lumpur
+60126899010